Legal
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
When you use our website or place an order, we may collect:
- Your name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely — we never store card details)
- Account login credentials (email and encrypted password)
- Order history and preferences
- Browsing data via cookies (see Cookies section below)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and support requests
- Improve our website, products, and customer experience
- Send marketing emails (only if you've opted in — you can unsubscribe any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Courier partners to deliver your order
- Payment processors to handle transactions securely
- Analytics tools to understand website usage (anonymised data)
- Law enforcement if required by law
4. Cookies
We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences in your browser settings. Essential cookies (required for the site to function) cannot be disabled.
5. Data Security
We take reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your data
- Withdraw consent for marketing communications
To exercise any of these rights, email us at hello@thegiftguardian.co.za.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Last updated: March 2026